Turkiye Orders

For returns and exchanges, you may send the items you wish to return using any courier service of your choice to the address below.
Once the items reach us, they will go through a routine quality check. Returns that are approved as being in good condition will be processed as quickly as possible.
Your refund will be issued within 7–10 business days after the return process is completed.
Please note that return shipping costs are the responsibility of the customer.
However, the shipping cost for any replacement items sent from us will be covered by our brand.
Name: Burqu
Address: Bebek Mahallesi, İnşirah Sokağı, Anadolu Apartmanı, A Blok 13/A
Floor: 2, Apartment: 2
Bebek / Beşiktaş / Istanbul
Phone: +90 536 298 10 28

If you have any questions, you can always reach us at hello@burqu.com or by phone at +90 536 298 10 28.

Products sent without an e-mail exchange request WILL NOT BE EXCHANGED.

Your request for exchange will be answered via e-mail. Our Yurtiçi Cargo customer code will be sent to you together with the address information of our head office for shipping.

If you wish to ship your package back to us with a shipping company other than Yurtiçi Cargo, all shipping costs must be covered by you.

The new product will be sent back to you free of charge when the suitability of the products that reach us is examined and your request for change is approved.

Exchanges that do not comply with the terms stated above will not be accepted and will be sent back to you with receiver payment.

Terms of Exchange:

The exchange process is one time only. There can be no second exchange for the same order.

As always, thank you for shopping with BURQU.

Under normal circumstances, orders within Turkey are dispatched within 1–3 business days.
During sale periods or public holidays, dispatch times may extend to 5–7 business days due to increased volume.

International Orders
International orders are dispatched within 1–3 business days, and a tracking number will be shared with you as soon as your order is on its way.
Please note that customs duties, VAT, and country-specific taxes may apply depending on your location. These charges are not included in our prices and are the responsibility of the customer. International shipments are sent on a delivery-duty-unpaid basis, meaning any applicable fees are payable upon delivery.
While delivery times may vary by country and customs procedures, most European orders are typically delivered within 10 business days.
Please note that we do not have control over courier operations or customs processing times and therefore cannot influence delays related to these stages. However, we’re always happy to assist you where possible!

If you have further questions, do not hesitate to reach us via hello@burqu.com